We're a Business You Can Trust
At Koffler Sales, we value our customers
and understand your concerns about personal privacy and security. Because we
know that your privacy is very important, we have instituted policies intended
to ensure that your personal information is always respected and handled in a
safe and responsible manner. This Privacy Statement is designed to help you
understand what information we collect, how we use it, the steps we take to
safeguard it, and the choices you have regarding the use of and your ability to
review and correct the information.
When you provide personal
information on our website, you are consenting to our policies, as described
herein, on how Koffler Sales will collect, use,
disclose and manage your personal information.
What information do we collect?
During your communications with us, we use various methods of gathering
information to help ensure that your shopping experience is as efficient and
accommodating as possible. We collect information that you provide to us when
Request a catalog or information about our products and services
Purchase, return, or exchange a product;
Visit our website
our customer service department;
Participate in a promotion, contest or
Provide us with comments or suggestions.
The type of information we may collect includes the following:
Contact information such as name, mailing address, phone number, and
email address; or
Personal information such as billing address and credit
card information, when provided, and certain demographic information;
Anonymous site traffic information (in order to improve your shopping
experience at our site); or
Whether or not you choose to provide such information is completely your
choice. If you choose not to provide the information we request, please be aware
that you may be unable to purchase products or access certain services, offers
or content on our website.
How do we use your information?
Koffler Sales wants to provide you with the most efficient and trustworthy
shopping experience. We may use personal information that you provide to us in the following
To assist you in customer service communications;
To enable you to
check out and complete your purchase;
To send you special announcements or
promotional information about new products or services and upcoming events;
To aggregate non-personal information in order to help improve the website;
To send you printed catalogs in the mail; or
As necessary, to share your
information with trusted third-party companies that provide support services.
Customer Service. If you provide us
with your phone number, you may receive telephone contact from us for customer
service communications, such as to ask you about your order.
If you call
our customer service toll-free number, we may ask you personal identifying
information, depending on the nature of your request, to better assist you with
your requests and questions. We may retain this information to help meet your
Catalogs. We may
use your name and postal address to occasionally send you printed catalogs from
Emails. We may use your email address to notify
you about the status of your order, provide customer service information, or to
answer your questions and requests. We may also occasionally send you our email
updates, sales notifications, or other promotional information about our
products and services. We will not sell or rent your email address to outside
Contests, Promotions or
Surveys. If you participate in a contest, promotion,
sweepstakes offering or survey, we may use your personal information to manage
your entry in such promotion, to notify you if you are a winner, or to fulfill
promotional obligations. At the time of your entry or registration for a
specific promotion, survey, contest, or sweepstakes, we will provide you with
the rules governing such promotion, contest or survey.
Authorized Third Parties. To provide you with an
optimal shopping experience, we partner with certain third parties to manage our
customer information, to fulfill promotions, or to communicate with our
customers. In such cases, we may disclose your personal information to such
outside companies. We do not authorize any of these service providers to make
any use of your information other than for our benefit.
By Law. In certain instances, we may disclose
your personally identifiable information when we have reason to believe that it
is necessary to identify, contact, or bring legal action to protect your rights,
the rights of Koffler Sales, or others. We may also
disclose your personally identifiable information when we believe it is required
Business. In the unlikely event that Koffler Sales is sold, or substantially all of its assets
are acquired, customer information may be one of the transferred assets, and may
therefore be used by a third party acquirer in accordance.
How can you control the use of your information?
We want you to be in control of your information, and we want to
communicate with you only if you want to hear from us.
Newsletter. If you do not want to receive our electronic newsletter or
promotional emails, you may unsubscribe at any time by:
Clicking on unsubscribe at the bottom of any promotional Koffler Sales email;
How do we safeguard your information?
Protecting the safety of your personal information, such as your credit
card information, is important to us. Our online store includes a variety of
technical, administrative and physical safeguards so that you can enjoy your
shopping experience without having to worry about loss, misuse, or unauthorized
access to your information. For example, we have the following security measures
on our websites:
Secure Shopping. We use industry-standard
encryption technologies to encrypt credit card and billing information while it
is being transmitted to KofflerSales.com. In addition, we use commercially
reasonable efforts to stay up to date with best practices regarding the
protection of information in connection with transactions occurring over the
internet. We also use ISQ Solution as our SSL provider as an added measure for
your protection. You may want to check your internet settings to make sure your
browser is in compliance with industry-standard encryption technology.
Firewalls. After your order is received, we protect all of your private
information, including your order, behind a network security system called a
"firewall." Only select staff has access to this information, and then only to
information necessary to service your order.
Phone Orders. Some
versions of popular web browsers and some firewalls don't permit communication
through secure servers like the ones we use to process orders. If your web
browser cannot support this level of security, you will not be able to order
products through our websites. If so, please phone us toll-free at
We strive to protect your personal information from
unauthorized access, but no data transmission over Internet can be guaranteed to
be 100% secure. We cannot ensure or warrant the security of any information you
transmit to us over the Internet. Also, please note that e-mail is not encrypted
and is not considered a secure means of transmitting credit card numbers.
Changes to this Privacy Statement
By using our website, you consent to the collection and use of your
personal information as described herein. KofflerSales.com reserves the right to
change, modify or amend this policy from time to time. We encourage you to
periodically review our current privacy policies.