terms&conditions


Our 100% Customer Satisfaction Guarantee covers the products and services that we provide our customers. If a customer is dissatisfied in any way with a product or service, we guarantee that we will replace the product or refund your money (restocking fee may apply), and will resolve any issues to your complete satisfaction.

 

Net 30 days from invoice date with approved credit. We also accept Visa, MasterCard, American Express and Discover.

For orders outside of the United States, Koffler is not responsible for any duties, taxes and brokerage fees associated with the shipment.

 


All prices are in US $. We aim to keep our pricing competitive; however, at times it is necessary to increase our prices.

 

There are some products labeled “Same Day Shipping.” We do our best to ship these specific items on the same day if received before 12:00pm CST on Monday-Friday. Orders received during other times will be shipped on the next business day.

International orders are not eligible to recieve promotional gifts or free shipping at any time. Orders are shipped F.O.B. origin; prepaid & add. Due to size limitations it is sometimes necessary to ship by common carrier in which case we will try to keep shipping costs to a minimum. Customer-specified carriers will be shipped freight collect.

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

When you select a shipping address outside the United States, we will take you to our secure International payment and shipping partner, Bongo International. With Bongo you can enjoy:

  • Full duties and taxes (landed cost) billed upon checkout.
  • Secured checkout utilizing industry leading encryption methods.
  • Highly discounted international shipping rates.
  • Consolition of your packages to ensure the lowest shipping cost to your end destination.
  • Direct tracking to your end destination.

International orders are not eligible to receive promotional gifts or free shipping at this time.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

 


We honor all manufacturers' warranties against defects in material and workmanship.